Shipping & Return Policy
Shipping & Return Policy
🚚 Shipping Policy
At PetzStop, we strive to provide the best shopping experience for you and your beloved pets. As we work with international suppliers through dropshipping, shipping times may vary. Below, you'll find important details about our shipping process.
Shipping Time & Processing
- Order Processing: 1-3 business days.
- Estimated Delivery Time: depending on the destination.
- Shipping Locations: We currently ship to the U.S. only.
Shipping Costs
- Standard Shipping: Free for orders over $20
- Expedited Shipping (if available): Additional costs will be calculated at checkout.
📌 Please Note: Delivery times may vary due to factors beyond our control, such as customs processing and carrier delays.
🔄 Return & Refund Policy
We want you to love every purchase from us! If you're not 100% satisfied with your order, we offer an easy return process.
Return Conditions
- Items must be returned within 20 days of receiving your order.
- Items must be unused, in original condition, and with original packaging.
- Personalized or final sale items cannot be returned.
How to Initiate a Return
- Contact us with your order number and reason for return.
- We will provide you with the return address and instructions.
- Once we receive and inspect your item, we will process a refund or exchange within 5-7 business days.
Who Covers Return Shipping?
- If the item is defective/damaged: We cover the return shipping cost.
- If you changed your mind or ordered the wrong size: The customer is responsible for return shipping costs.
Refunds
- Refunds will be issued to the original payment method within 30 days after approval.
- Shipping fees (if any) are non-refundable.
📌 Need Help? Contact our support team for assistance!